Shipping policy

Shipping Policy

At PUTIA, we carefully pack every order to help ensure that products arrive in the best possible condition. Please read this Shipping Policy before placing an order.

UK Delivery

We currently deliver to addresses within the United Kingdom only.

Customers are responsible for providing a complete and accurate delivery address, including the correct postcode and any relevant flat, apartment, house or unit number.

Standard Delivery

Standard Delivery: £7.99

Estimated delivery time: 3–5 business days

Delivery timeframes are estimates only and are not guaranteed.

Free Delivery

Free standard delivery is available on UK orders over £60.

Free delivery is offered as part of PUTIA’s promotional delivery offer and applies to the original shipment of the order only.

If an order is subsequently returned to PUTIA due to a failed delivery, non-collection, incorrect address or other circumstances attributable to the delivery process, the free delivery offer does not automatically cover any subsequent shipment or return costs.

Order Processing

Orders are usually processed within 1–2 business days.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Orders placed during weekends, public holidays or busy seasonal periods may require additional processing time.

Delivery Conditions

Customers are responsible for:

Providing accurate and complete delivery information
Checking that the delivery address is correct before placing an order
Monitoring tracking updates
Following the courier’s delivery instructions
Being available to receive the parcel where necessary
Contacting the courier directly where delivery arrangements need to be changed

PUTIA is not responsible for:

Delays caused by courier services
Failed delivery attempts
Missed deliveries
Non-collection of parcels
Incorrect or incomplete delivery information provided by the customer
Failure to follow the courier’s delivery instructions
Delays caused by weather, transport disruption, customs, strikes or other events outside our reasonable control

Estimated delivery dates are provided as guidelines only and do not form part of a binding guarantee.

Courier Delivery Attempts

If the courier attempts to deliver an order and delivery is unsuccessful, the customer is responsible for following the courier’s instructions to arrange another delivery or collect the parcel where this option is available.

Customers should regularly monitor their tracking information and any emails, SMS messages or other notifications sent by the courier.

Northern Ireland Delivery

Please note that Northern Ireland, while part of the United Kingdom, is geographically located on the island of Ireland. As a result, deliveries to Northern Ireland may take slightly longer than standard UK mainland timescales. Estimated delivery times to Northern Ireland are typically 3–7working daysfrom dispatch. We appreciate your patience and are committed to ensuring your order arrives safely and in perfect condition.

PUTIA cannot guarantee that the courier will make a specific number of delivery attempts.

Food & Perishable Products

Many of our products are food products and some may be perishable.

Customers are responsible for refrigerating or storing products appropriately immediately after delivery and in accordance with the product’s packaging instructions.

PUTIA accepts no responsibility for spoilage, damage or quality issues resulting from:

Delayed refrigeration after delivery
Parcels left unattended
Failure to collect a parcel
Failed delivery attempts
Incorrect delivery information
Failure to follow the courier’s instructions
Delivery to a safe place authorised by the customer

Safe Place Deliveries

If a customer authorises the courier to leave a parcel in a safe place or unattended location, delivery will be considered successfully completed.

PUTIA accepts no responsibility for theft, loss, damage, temperature exposure or spoilage occurring after delivery in these circumstances.

Returned or Undeliverable Orders

An order may be returned to PUTIA if delivery cannot be completed due to:

Incorrect or incomplete address information
Failed delivery attempts
Non-collection from a courier depot or collection point
Failure to make suitable delivery arrangements with the courier
Other circumstances preventing successful delivery

Customers are responsible for monitoring their tracking information and following the courier’s instructions regarding delivery, redelivery or collection.

If an order is returned to PUTIA, the customer may be responsible for any shipping or handling costs incurred by PUTIA for the return of the parcel(s) to our warehouse.

Where a refund is approved, the reasonable cost incurred by PUTIA for the return of the parcel(s) may be deducted from the refund amount.

Redelivery of Returned Orders

If an order has been returned to PUTIA and the customer requests that the order is sent again, the original free-delivery offer does not automatically apply to the returned shipment.

PUTIA may, at its discretion, offer complimentary redelivery to the customer. However, the customer may still be responsible for any costs incurred by PUTIA for the return of the original parcel(s) to our warehouse.

Redelivery can only be arranged after the returned parcel(s) have been received and processed by PUTIA.

PUTIA will confirm any applicable costs before arranging a redelivery.

Refunds for Returned Orders

Orders returned to PUTIA because of failed delivery attempts, non-collection, incorrect address information or failure to follow courier delivery instructions may not be eligible for a full refund.

Where a refund is approved, PUTIA may deduct:

Shipping costs incurred in returning the parcel(s) to our warehouse
Reasonable handling costs where applicable
Any other costs that PUTIA is entitled to deduct under its Refund Policy

Refunds will be processed once the returned goods have been received and checked by PUTIA.

Tracking Information

Tracking information is provided where available by the courier.

It is the customer’s responsibility to monitor tracking updates and contact the courier directly where necessary regarding delivery arrangements, missed deliveries, redelivery or collection.

PUTIA may assist customers with delivery issues where reasonably possible, but the final delivery arrangements are managed by the courier.

Damaged or Missing Parcels

If your parcel arrives damaged, please contact PUTIA as soon as possible after delivery and provide photographs of the parcel and the affected products where applicable.

If an order or part of an order appears to be missing, please contact us promptly so that we can investigate the issue with the courier.

Changes to This Shipping Policy

PUTIA reserves the right to update this Shipping Policy from time to time. The version published on our website at the time of placing an order will apply to that order, subject to applicable UK consumer law.

For any delivery-related enquiries, please contact:

Email: orders@putiaitalianfoodbox.co.uk